You are creating a story that they will tell for the rest of their lives

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I don’t want anyone to feel the same way that I felt when I came to the UK. The reason that I volunteered is to help families not to have same problems.

Volunteering is not just supporting a family to start a new life – it’s building a new life for a family. It’s a lot more than just ticking boxes and taking the family to the job centre and stuff like this. You are responsible for much more: for creating a good memory to fight their bad memory, and actually create a story for them that they will tell for the rest of their lives – not only them but their children as well.

So it’s unconditional support. However, you do it just because of the humanity. You are not waiting for anything. You are just doing it because you believe that everyone has the right to receive.

I’m from Syria and the family I support are Syrian. So I know about the culture. Before they arrived, I know how we would like to design their house, what colours, what furniture we should buy, stuff like this that will make family life much, much easier. I know about bringing Syrian food – not just any kind of food – so that the family would find something to eat when they are here.

Because I am Syrian, the group could study me before the family arrived. They could understand the culture and then when the family arrived, they would not be surprised by things. They would not need to ask questions like, ‘Why are they doing this?’ ‘Why are they asking for this?’

When the family arrives, they can see someone as an example. They see someone from their country who speaks the same language and dialect, has integrated, speaks English and now he’s helping others. I believe that will give them hope.”

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